Entertaining presentation of an experiment in moving a local council from organisation-centric to citizen-centric, by Nick Williamson at TEDx ChristChurch:
Hugh Macdonald says:
Excellent. This should be required viewing for every1 in the public sector,my bosses included! ....but..well u know.. Everything he says! For those reasons they won't entertain it and I'll be sacked for mentioning it.